Returns & Exchange

Return Policy: We want you to love what you buy. If you don't, here's how to make a return or exchange.

• Items must be in their original condition and contain all original packaging, instructions and paperwork. 
• Merchandise purchased using Progressive Leasing cannot be exchanged.
• All refunds are credited to the same tender as the original purchase.
  • Credit and Debit Cards - The same account will be credited.
  • Check - A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
  • Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
  • Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
  • Trade-Ins - You will receive either your original trade-in or similar merchandise.
  • Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.
• For Online Orders: We will credit your original payment method, excluding delivery charges.
  • Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.

Please note: Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in sellable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and Signature collections, are final sale. 

Upon receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage, shortage, or over-shipment, or suspect that part of the shipment has been lost, please contact us.

If you receive a damaged parcel or product, please contact us within 72 hours by calling and sending an email. Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once we receive it by email and take appropriate action. Failure to report the incident within 72 hours of receiving the parcel will result in us not accepting responsibility for the damages, and no refund or complaint will be received.

We urge you to inspect the condition of the parcel before accepting it and report any issues within 72 hours of receiving the parcel. Please contact us if you encounter any issues. Our investigation team will promptly address the matter and provide a resolution within 14 working days. Failure to report any issues within the specified time frame or failure to follow the recommended inspection process before accepting the parcel will result in us not being able to entertain any complaints.

 

 Call us: +1 (740)-315-1005