Returns & Exchange
Return Policy
We want you to love what you buy. If you do not, here is how to make a return or exchange.
Items must be returned in their original condition and include all original packaging, instructions, paperwork, certificates, and accessories. Merchandise purchased using Progressive Leasing cannot be exchanged.
All refunds are credited to the same tender as the original purchase:
- Credit and Debit Cards: The same account will be credited.
- Check: A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
- Cash: When funds are unavailable or the cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
- Gift Card: Refunds will be issued in the form of a new gift card. Gift cards cannot be returned, except where required by law.
- Trade-Ins: You will receive either your original trade-in or similar merchandise.
Merchandise Accompanied by a Gift Receipt:
You may return your item for a gift card or exchange it for merchandise within 15 days of the purchase date. Excludes purchases made with Progressive Leasing.
For Online Orders:
We will credit your original payment method, excluding delivery charges.
Refund Processing:
Processing time for refunds is approximately (21) business days from the date the return is processed. While the refund is generated at that time, the timeframe for it to reflect on your account depends on your financial institution. In most cases, refunds appear within 18–21 business days.
Important Return Conditions
- Full refunds are only available within 3 days of delivery or purchase, provided the item is returned in its original, unworn, unaltered, and sellable condition with the sales receipt or packing slip.
- Returns must be accompanied by a sales receipt or packing slip.
- Used merchandise will not be accepted for refund or exchange unless it is defective.
- If the jewellery has been altered, repaired, resized, modified, or handled by any third-party jeweller, vendor, or service provider, we are not liable for repair, replacement, or refund.
- Personalized items, custom designs, and items from the High Jewelry and Signature Collections are final sale and cannot be returned or exchanged.
- If there is no sales receipt, or if the return request is made after 15 days, any accepted return will be subject to a value deduction. In such cases, the amount offered will be 40% less than the original purchase value to account for wear, handling, and use.
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Avaidens allows returns, exchanges, or store credit within 7 calendar days of receiving your order. However, the exact policy depends on whether you are returning for a refund or making an exchange.
- Refunds: If you return an item for a refund, you will be charged a 25% restocking fee along with market loss fees and shipping charges.
- Exchanges & Store Credit: The 25% restocking fee is waived if you opt to exchange the item or receive store credit.
- Condition: Items must be shipped back in their original packaging with all slips, certificates, and documents intact.
- Time Limit: No returns, exchanges, or cancellations are accepted for any reason after 15 calendar days
Shipment Discrepancy
Upon receiving your order, we strongly advise you to carefully inspect the parcel and product condition. If you notice any damage, shortage, over-shipment, or suspect that part of the shipment is missing, please contact us immediately.
Damaged Products
If you receive a damaged parcel or product, please contact us within 72 hours by calling and sending an email. Do not discard, tamper with, or damage the parcel or product, as this may affect the investigation process.
Our investigation team will review the complaint once received by email and take appropriate action. Failure to report the incident within 72 hours of receiving the parcel will result in us not accepting responsibility for the damages, and no refund or complaint will be entertained.
Missing Products
Please inspect the parcel condition before accepting delivery and report any issues within 72 hours of receipt. If you encounter any issue, contact us immediately.
Our investigation team will promptly review the matter and provide a resolution within 14 working days. Failure to report issues within the specified timeframe, or failure to inspect the parcel before accepting it, may result in us being unable to entertain the complaint.