FAQs
1. What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in a laboratory, using the same physical and chemical properties as natural diamonds. They are ethically sourced, sustainable, and environmentally friendly, offering all the beauty of traditional diamonds at a more affordable price.
2. Are your diamonds genuine?
Yes, all our diamonds are 100% genuine lab-grown diamonds. They are crafted with the same quality, brilliance, and durability as natural diamonds but are more sustainable and affordable.
3.Do you ship internationally?
Yes, we offer international shipping. Please check our shipping policy for more information on countries we ship to and associated fees.
4. Can I return or exchange my jewelry?
We accept returns and exchanges within 30 days of purchase, as long as the item is in its original, unworn condition. Please refer to our Return & Exchange Policy for more details.
5.How long will it take to receive my order?
Orders typically ship within 9-12 business days. Delivery times depend on your location and shipping method chosen. Standard shipping usually takes 15-18 business days.
6.What payment methods are accepted?
We accept payments through major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
7.How can I contact customer service?
You can reach our customer service team via email at help@avaidens.com, or by phone at +17403151005. We’re here to assist you with any questions or concerns.
8.Can I customize a piece of jewelry?
We specialize in custom jewelry. Please contact us directly for more information on custom designs.
9.Are your products affordable?
Yes, our lab-grown diamonds and jewelry are priced to offer luxury at an affordable rate, making high-quality, sustainable pieces accessible to everyone.